📋 Complaints
Complaints Procedure
We take all complaints seriously and aim to resolve them fairly and promptly.
Our Complaints Process
1
Submit Your Complaint
Use the form on this page or email complaints@convertyourgiftcards.co.uk with full details.
2
Acknowledgement
We will acknowledge your complaint within 2 business days.
3
Investigation
We will investigate thoroughly and aim to provide a full response within 14 business days.
4
Resolution
We will notify you of our findings and any remedial action taken.